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Company Name: West Telemarketing
Address: www.west.com
Business Description: West Telemarketing is an inbound
telemarketing firm typically responsible for fielding
calls about promotions seen on TV or radio.
White Paper: West Telemarketing uses PageGate integrated
with Help Desk software to field technincal support
calls from operators who have difficulties with their
systems, phone lines or scripting. If operators systems
are down they are unable to process orders, so priorities
are affixed to the messages and technicians are paged
out when appropriate. West also uses PageGate to monitor
escalations on the production floor and keep all parties
involved of event status.
Tim Brehm, West Telemarketing
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