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Company Name: Monroe County 911 Dispatch Center
Address: www.monroeco911.com
Business Description: The Monroe County Control
Center is the 9-1-1 facility for Monroe County and portions
of Pike County in Northeastern PA. We have a permanent
resident population of 135,000 with a summer visitor
population exceeding 1 million. As such, we handle approximately
750,000 calls for service per year. Most of these calls
can be classified as non-emergency calls, however, in
a rural area, the 9-1-1 center is the only 'answer'
point.
White Paper: "Whether dealing with emergency or
non-emergency calls, we have a definite need to page
certain individuals and groups of individuals on a fairly
frequent basis. We use the NotePage product with the
GUI interface to maintain a database of a variety of
personnel, from search and rescue teams to coroners
and other specialists in addition to individuals on
whom we must rely for assistance."
"Although your website and technical support were not
sure it would run on our individual setup, we took the
chance and are successfully running the program in a
Windows 2000, Windows Terminal Server and Citrix Metaframe
environment. We have upwards of 20 concurrent users
at any given time and have secured the database administration
program so that the myriad personnel do not have the
opportunity to alter the settings."
"We're very happy with the product and have been very
successful with using it. The reporting feature is extremely
helpful when it is our responsibility to prove a notification
date and time. We've used the reports to substantiate
our testimony in court cases. The databases are simple
to setup and a breeze to use. Adding or deleting a page,
a recipient or group cannot be simpler!"
"In addition to the great success we've had with the
product, I must also commend Chris in your Tech Support
department. When we were initially setting up the program
on the Terminal Server and crossing our fingers, he
was a great help. In the days and weeks that followed
in the process of learning how to setup and use the
program, he was invaluable and made my job quite easy.
He replied almost right away to any email or phone questions
I had and always had a solution for whatever odd question
I might have had."
Customer Quote: "I most certainly recommend your
NotePage product with the GUI interface to any user
who is looking for a simple, reliable solution to network
paging. I have recommended it to several other law enforcement
and criminal justice agencies with whom we work closely,
but have their own network setups."
"We absolutely LOVE the product."
Karen Barwick, Monroe County 911
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