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Company
Name: Gaz Metropolitan Plus
Address: www.GazMetPlus.com
Business Description: With 60 field technicians,
$40M in revenue and 45K annual visits, Gaz Metropolitain
Plus (GMP) is the leading natural gas service provider
in the province of Quebec. GMP is a subsidiary, 100%
owned, of Gaz Metropolitain in Québec. GMP offers sales,
rental and maintenance services for natural gas appliances,
energy management services and a variety on protection
plans. GMP is active in residential, commercial and
industrial markets.
White Paper: "Gaz Metropolitan Plus uses PageGate
as a communication tool with the technicians to broadcast
the level of activities in the field. GMP uses 3 levels
of awareness, Green, Yellow and Red code. In cold weather
period, activities and customers calls are very high
and we need to increase the service level. The technicians
are not always aware of this situation. By paging the
code, the technicians are becoming more sensitive to
the situation and adjusting their work and time spent
at a customer site and concentrate on emergency first.
PageGate can page up to 3 tech per minute. In a matter
of minutes, the fleet can change their mindsettings
and at the end the customer is happy. Louise Goulet,
our Logistic Manager, had to make 60 calls before on
top of her job."
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